Thermostats communicate with the Hub using radio frequency(RF) signals.
It is important to note that a broadband connection is required for communication between the your mobile device and/or PC and the thermostat.
Having difficulty communicating with a thermostat module: The Hub cannot communicate with your thermostat.
- If you have any electronics in your home network that communicate with RF or Bluetooth, make sure they are not being used near the thermostat.
- Installing a light module between the Hub and the thermostat might improve communication.
Confirm that your broadband connection to your hub is working properly.
Low Thermostat Battery: The battery in the sensor is getting low.
- Replace the battery with a battery of the same size and capacity.
The thermostat failed an over-the-air update and is most likely inoperable: A firmware upgrade failed.